Frequently Asked Questions

For the Borrower

No, George Banco is  a UK lender who is able to provide loans to residents of the UK. Residential status is one of the key criteria for assessing whether or not you will be able to have a loan from George Banco. 

Yes, this is possible. We will be happy to carry out the necessary checks and validation for a proposed guarantor. Please note that this process will usually delay the payment of the loan because we must allow ourselves reasonable time to assess the application again as well as allow the guarantor reasonable time to consider the implications of becoming your guarantor. 

Yes. If you have a change of circumstance (such as a different day of the month on which you get paid) and want to change your payment date this is possible by calling into the team on 01225 941 941

Yes, a guarantor can be self employed so long as they meet the criteria and are happy and willing to guarantor your loan. We will consider the circumstances of your chosen guarantor .

A guarantor is someone that you know and trust and who meets the guarantor criteria and who will be able to make a repayment against the loan if you don’t make the payment yourself. For example you might approach members of your family, specifically:

Parents
Grandparents
Brothers / Sisters
Extended family members
Friends

The criteria to be considered to be a guarantor is:
You need to be aged between 25 and 75 
Have a UK bank account
And a valid UK debit card
Have a good credit history
Not be subject to a current Individual voluntary arrangement (IVA) or bankruptcy order
Be a UK resident (excludes Isle of Man and Channel Islands)
Have a minimum income after tax of £1,000pcm (inclusive of pensions)
Be a parent or relative to act as a student Guarantor
Ensure you can afford to make the repayments if the applicant fails to make a payment

No, we won't allow any individual to be a guarantor on more than one George Banco loan at a time. 

Yes. At any time before the final Repayment is due, you may pay off some or all that you owe us. You must give us verbal or written notice that you wish to make earlier repayment and, in the case of full settlement, must tell us the date on which you wish to settle. You can contact us on 01225 941 941 to discuss arrangements for making early repayments. 

Yes. You can opt out of marketing communications at any time simply reply STOP to a marketing text message. Alternatively you can email or call us and we will put the opt out in place for you. Please note, this does not opt you out of the collections process which may include communications by sms/telephone/email.

Yes, you are able to settle the outstanding balance on a loan early. We will calculate the outstanding balance and interest and provide a settlement figure on request.  Please contact us to discuss by calling 01225 941941

Yes. At any time before the final Repayment is due, you may pay off the remainder of your loan. You must give us written notice and in the case of full settlement, must tell us the date on which you wish settle your account.
We will send you a statement setting out the amount that you owe and the applicable rebate of interest to which you are entitled.

No, you must select a suitable guarantor who is a UK resident and meets the other criteria as described elsewhere in the FAQ's.

It is possible. We would want to be certain that any proposed guarantor is financially independent. We would need to assess the circumstances very carefully (as with all loan applications). If you and your proposed guarantor have independent finances (not shared accounts for instance) we would assess the application.

It is important to you that the person that you ask to be your guarantor will be able to make repayments in the event that you are unable to. If your husband/wife/partner does not have financial independence from you it is possible that making repayments on your behalf would impact on both of your financial situations and may put strain on finances and on your relationship. Here at George Banco we are very keen to avoid granting a loan to anyone where this sort of strain is a possibility.

Not necessarily. However, George Banco is a responsible lender and therefore considers your income and other factors for each applicant.  George Banco assesses each application and looks at  the  circumstances of the applicant when deciding whether or not a loan is possible. 

No, the guarantor does not need to offer their home as security against the loan. George Banco offers unsecured guarantor loans.

Yes. As part of our responsible lending process we provide information to a guarantor before  we can agree to the loan. We need to assure ourselves that the guarantor is fully in the picture and understands their responsibilities under the Agreement. A guarantor loan involves a contract between George Banco and the borrower and the guarantor. The guarantor is responsible for making repayments if the borrower is unable to make the repayment and we want to get as much certainty as possible of their ability and willingness to do this before we can agree to the loan.

No. Owning a home is not a requirement. It may help us to know if your guarantor owns a home as part of our consideration of the circumstances of the guarantor.

A guarantor is someone that you know and trust and who meets the guarantor criteria and who will be able to make a repayment against the loan if you don’t make the payment yourself. For example you might approach members of your family, specifically:

Parents
Grandparents
Brothers / Sisters
Extended family members
Friends

The criteria to be considered to be a guarantor is:
You need to be between 25 and 75 years of age
Have a UK bank account
And a valid UK debit card
Have a good credit history
Not be subject to a current Individual voluntary arrangement (IVA) or bankruptcy order
Be a UK resident (excludes Isle of Man and Channel Islands)
Have a minimum income after tax of £1,000pcm (inclusive of pensions)
Be a parent or relative to act as a student Guarantor
Ensure you can afford to make the repayments if the applicant fails to make a payment

Yes. The reason for this is that being a guarantor includes agreeing to the responsibilities of a guarantor (see FAQ about the responsibilities of a guarantor for more information on this). We will be providing written and verbal information to your proposed guarantor and we must be sure that they have understood all this information. If the guarantor does not understand English adequately, we would be unable to be sure that they had full understanding of the responsibilities of a guarantor.

Write to us:
George Banco
The Blue Building
Dairy House Farm
Beckington
Frome
BA11 6TE

Email us:
Existing customers: customerservices@georgebanco.com
New customers: admin@georgebanco.com
Collections Dept: collections@georgebanco.com

Telephone us: 01225 941941 Monday – Friday: 9am – 5.30pm

On the top banner of the George Banco website www.georgebanco.com click the My Account icon. The Login screen allows you to access your account after you put in your Username and Password. 

To apply your eSignature to your contract, you can click on the link in the text message or email that will be sent to you once your loan is approved. You will be asked to log in to your account and type your name in the box.

Alternatively you can sign in to your George Banco account and apply your eSignature by selecting the 'Fixed Sum Loan Agreement' under your 'Documents' tab, click on the online box labelled, 'I Agree', and enter your George Banco online password when prompted.

If you have a complaint, please contact us with the details at:

Email: Complaints@georgebanco.com
By Post: Complaints Department, George Banco, The Blue Building, Stubbs Lane, Beckington, BA11 6TE
Telephone: 01225 941941

When we are in receipt of your complaint we will deal with it promptly, effectively and in a positive manner. Our Complaint Process is published on our website. https://www.georgebanco.com/complaints-procedure

Once we have received your completed application our underwriting team will review all details and will contact you as quickly as we can, usually within 2 hours.  If your loan is approved, the funds for your loan will be sent to your Guarantor's current account, usually within 24 hours of application. 

Once we have received all electronically signed Agreements, performed all checks and spoken with both you and your guarantor, we will pay the funds into the account of your guarantor. We make the payment into your guarantor's bank account as one of a number of anti fraud measures we take as a responsible lender. This avoids the possibility of any applicant adding a guarantor without their full knowledge and understanding of their obligations and responsibilities as guarantor. 

If for some reason your guarantor needs to be changed and you are already a borrower with us, you will need to repay your current loan in full and apply for a new loan with a new guarantor.  We will be happy to carry out the checks and validations again as for any new loan.

Yes. If you have been discharged and your bankruptcy is showing as discharged on your credit file, we will consider your application. We take into account your credit history when assessing your application.

No. As a responsible lender we cannot grant loans to bankrupt applicants. 

Yes. When you apply for a Top Up we will need to close your existing account. You can apply for a top up if you have an existing loan with George Banco and have made all your repayments on time over a period of at least 6 months. If you want to be considered for a Top Up you and your guarantor (if applicable) will both need to complete new applications and we will apply the  underwriting process to make sure that the new payments are affordable.

We always try to collect a due payment from you first. If your account is in arrears your guarantor will be informed.

You can apply for a top up if you have an existing loan with George Banco and have made all your repayments on time over a period of at least 6 months. Please email or call us on 01225941941 if you would like to apply for a top up.

Yes, George Banco is regulated by the Financial Conduct Authority. (www.fca.org.uk)

Yes.  We will consider an application where you share the same address as the guarantor that you nominate. The criteria for a guarantor is set out in these FAQ's.

George Banco can provide loans to certain applicants without a guarantor being required. To Qualify for a Personal Loan (without a guarantor) you will need to have a strong credit history. We assess each application carefully to see whether or not a Personal Loan could be offered.  

Yes. You may change your mind up to 14 days after the monies have been paid out.
You will need to telephone us within the 14 days cancellation period on 01225 941 941.
Once you have given us notice of your intention to withdraw from this Agreement, you must pay us, the original sum provided under the Agreement.

You need to be 18+ years of age
Have a UK bank account
And a valid UK debit card
Not be subject to a current Individual voluntary arrangement (IVA) or bankruptcy order
With a regular income
Be a UK resident (excludes Isle of Man and Channel Islands)
Ensure you can afford to make the repayments

If you have been offered a loan where a guarantor is required you will need to find a suitable person to act as your guarantor. George Banco cannot waiver the requirement if the assessment of our team is that to enable us to safely grant you a loan a guarantor for the loan is needed. 

In order to continue you will need to submit a new Guarantor. You do not need to fill in your details again, just go to your account and enter the details of your new Guarantor.

As with all loans, it's your responsibility to fully meet your payment obligations. If a payment is not made on the arranged date, we will initially contact you to help resolve any issues and arrange for the collection of the missed payment.

In the event that you are unable to fully meet your obligations and your loan is supported by a guarantor, your guarantor will become liable to make any outstanding payments on your behalf.

Failure to meet your payment obligations could affect the ability for you and your guarantor (if applicable) to obtain credit in the future.

Outstanding payments could result in legal action and your debt passed to a collections agency.

For further information, please call us 01225 941941 or visit moneyadviceservice.org.uk.

Once you have completed your application we will assess whether a Personal or Guarantor loan is suitable for your circumstances. If a Guarantor loan is appropriate you will need to make sure you have a Guarantor willing to support you and who can trust you to pay the loan back.

Once you have filled out all the relevant information and requirements online, we will begin the assessment process.

Once the application and processing is completed you should expect to receive the funds, usually the same day.

George Banco uses World Pay to validate your identity. A 10 pence test entry is submitted to perform initial card ID verification checks in accordance with UK regulations. This also protects George Banco and our customers from any potential, irregular misuse of the card.

This will contribute to and assist the accuracy and speed of the application process and pay out, once final acceptance has been given. There will be no formal authorisation of any kind, held against your credit limit at this stage of the application process.

In the event that your application is successful, George Banco uses World Pay to collect your monthly payments using your Continuous Payment Authority.

It depends on your circumstances. George Banco will assess your request and application to see whether we are able to provide a loan for you and what the amount of that loan may be. This will depend on may things including your ability to make regular repayments.

George Banco makes Guarantor loans between £1,000 and £7,500 and Personal Loans from £1,000 to £5,000 depending on the individual circumstances of each applicant. Loan durations are from 12 to 60 months.

A Guarantor loan is a way of obtaining a loan when your personal credit history is not positive enough to enable us to grant you a loan without the support of a guarantor.

Many people are refused a loan in the wider lending market because they have a credit score which suggests they could have difficulty repaying a loan. However George Banco knows that in many cases the fact that a person has had difficulties in the past doesn't mean they will always have difficulties and we want to help such people by assessing their circumstances in full and adding a guarantor gives us more confidence in these circumstances.

All you need is a friend or family member who knows and trusts you, and who can act as a Guarantor for you in the unforeseen circumstance that you were to miss a payment.

The Debit Card provides us with a suitable form of identification
Debit cards allow us to set up the collections process using the Continuous Payment Authority (CPA).

We make the payment into your guarantor's bank account as one of a number of anti fraud measures we take as a responsible lender. This avoids the possibility of any applicant adding a guarantor without their full knowledge and understanding of their obligations and responsibilities as guarantor. 

There are a number of reasons you may have been declined for a loan, these include:

IVA or bankruptcy
Over indebtedness
Inability to afford repayments
Another loan being taken out too recently
Does not satisfy minimum risk criteria and standards in accordance with the overall George Banco Risk Strategy
Existing loan has been open long enough
You have applied for a Personal Loan but do not meet our lending criteria. We may consider you for a Guarantor Loan.

Before the loan is confirmed George Banco will provide information to the guarantor as well as contracts which detail their responsibilities. If the account is kept up to date and all repayments made on time we don’t have a reason to contact the guarantor. However, should the account fall into arrears we will notify both the borrower and the guarantor as soon as we are able. We always try to sort out late payments with the borrower first but if we cant get hold of the borrower of make a suitable arrangement we will contact the guarantor to let them know and then, if we have not had payment from the borrower we will collect payment from them.

Each application is considered individually. George Banco is a responsible lender and we are committed to making decisions about granting a loan on relevant information concerning your circumstances. For instance we will assess the affordability of the loan very carefully in conjunction with numerous other aspects of your circumstances. As well as checking your credit file and looking at your income and outgoings each month we will speak with you as part of our underwriting process. Where you have nominated a guarantor we apply the same consideration in deciding whether or not they are suitable to guarantee your loan.

Yes. As part of our consideration of your application George Banco will perform a credit check on you. The information provided to a lender by a credit reference agency is used as one of the many important types of information to help us understand your individual financial circumstances. Your credit file is an important indicator of your financial circumstances.

For the Guarantor

Yes. Being retired does not disqualify a person from acting as a guarantor and as with all guarantors they must meet the criteria and be financially stable and able to afford to make a payment if for any reason the borrower are unable to. A retired person may have an income for instance which we would consider along with other aspects of their circumstances.

A guarantor is someone that you know and trust and who meets the guarantor criteria and who will be able to make a repayment against the loan if you don’t make the payment yourself. For example you might approach members of your family, specifically:

Parents
Grandparents
Brothers / Sisters
Extended family members
Friends

The criteria to be considered to be a guarantor is:
You need to be between 25 ans 75 years of age
Have a UK bank account
And a valid UK debit card
Have a good credit history
Not be subject to a current Individual voluntary arrangement (IVA) or bankruptcy order
Be a UK resident (excludes Isle of Man and Channel Islands)
Have a minimum income after tax of £1,000pcm (inclusive of pensions)
Be a parent or relative to act as a student Guarantor
Ensure you can afford to make the repayments if the applicant fails to make a payment

If the loan has not been paid out, you can stop the process by contacting us by telephone (01225 941941) during office hours Monday to Friday 9am to 5.30 pm.

You may change your mind up to 14 days after the monies have been paid out.
You will need to telephone us within the 14 days cancellation period on 01225 941 941.
Once you have given us notice of your intention to withdraw from this Agreement, you must pay us, the original sum provided under the Agreement.

If you have already paid the money to the borrower the loan would need to be fully repaid or settled early by the borrower (or you) in order for us to release you from being guarantor.

No, the loan will not automatically show up on the guarantors credit file.

The only circumstances that the loan will show up on a guarantor credit file is in the event that the loan is subject to a Notice of Default which is followed by court action taken by George Banco as it attempts to recover the debt. Where the court rules that the borrower or guarantor is liable to pay but they still do not pay, after 28 days the court will record the judgement on their file.In this circumstance this information must be reported to the Credit reference Agencies.

We will apply careful consideration when assessing the suitability of a potential guarantor.

The guarantor must have sufficient income or wealth to be able to step in to make a repayment in the unlikely event that the borrower misses a repayment. Our minimum monthly income for a guarantor is £1,000.00 per month. The loan must be affordable for the guarantor as well as it is for the borrower.

We will carry out a check on the credit file of the guarantor to satisfy ourselves that they have a sufficiently strong credit record.

George Banco will carry out checking and validation of the information provided to us by any prospective guarantor so that we can be as sure as possible that the loan is affordable for them. Part of the process will include a telephone conversation with a member of our team where we will satisfy ourselves that the guarantor has full understanding of the responsibilities of being a guarantor for the loan.

No, we do not permit any individual acting as a guarantor for a George Banco loan to apply for a  George Banco loan for themselves. 

Not necessarilly. So long as the guarantor is financially stable and has the means to make repayments  the event that the borrower cannot, we will consider all circumstances of all proposed guarantors.

A guarantor is someone that the borrower knows and trusts and who meets the guarantor criteria and who will be able to make a repayment against the loan if the borrower doesn't make the payment themselves. Possible guarantors may be:

Parents
Grandparents
Brothers / Sisters
Extended family members
Friends

The criteria to be considered to be a guarantor is:
To be between 25 ansd 75 years of age
Have a UK bank account
And a valid UK debit card
Have a good credit history
Not be subject to a current Individual voluntary arrangement (IVA) or bankruptcy order
Be a UK resident (excludes Isle of Man and Channel Islands)
Have a minimum income after tax of £1,000pcm (inclusive of pensions)
Be a parent or relative to act as a student Guarantor
Ensure that they can afford to make the repayments if the applicant fails to make a payment

Glossary

A Notice of Default is issued to inform you that your account is in default because you are behind with your repayments. The notice will give you time to correct the situation by making the payment(s). 

If you have an existing loan with George Banco with the qualifying repayment history you could apply for a Top Up. You need to satisfy our eligibility criteria and if you do we will be happy to apply a Top Up to your loan. This is an additional amount of money loaned on top of your original loan. The existing loan will be closed and a new loan set up.

If you would like to increase your loan with a Top Up, please contact us on 01225 941941 to discuss this.

This is the interest charged on the loan. The APR reflects the annual cost of borrowing the money and is designed to make it easier to compare a quotation from one lender against another.

If you fail to make your agreed monthly repayment, your account will be in arrears.  This will be recorded on your credit file and in turn may or may not make it more difficult to obtain credit in future. When you are in arrears we will seek to help you catch up with the missed payment as soon as possible and try to work with you.  We will contact your guarantor for payment after providing the required notice .

A Broker may introduce potential borrowers to lenders. In there case of George Banco we  work with a number of trusted partners who provide Broker services. They provide us with potential borrowers whom we then assess and assist through the loan application process.

Continuous Payment Authority

When taking out the credit agreement we will ask you to give us a continuous payment authority (the “CPA”) so that we can collect payments falling due under the credit agreement from you.  Payments will be charged to the debit card to which the CPA relates.

The payments we may collect using the CPA can include any outstanding repayments, default fees and other charges falling due under the credit agreement (a “Payment”). Where more than one repayment is due when we attempt to collect a Payment, we will exercise the rights under the CPA to collect the full amount outstanding and, if that is not successful, one repayment. Other than set out below, we will not attempt to collect a Payment, or part Payment, unless we agree this with you at the time.

You can cancel the CPA by either contacting us on 01225 941 941 or by contacting your debit card provider. If you do contact your debit card provider, then you should tell us. If you cancel, you will remain liable for all sums due under the credit agreement and will have to pay by some other method.

The way in which we will use the CPA is as follows.

On the repayment date, we will make up to two attempts to collect the Payment.

If we are unable to collect the full Payment on the due date, then we will use the CPA to make two further attempts to collect the full Payment on the next working day. If we are still unable to collect the full Payment, we will use the CPA to make two further attempts to collect the full Payment on each Friday following the repayment date and on the last working day of the month while you remain in arrears. We will also contact both you and your Guarantor by telephone, SMS text message, letter or email regarding the missed Payment and to determine whether you are in financial difficulties.

We will cease to use the CPA in the manner provided above in any of the following circumstances: 1) You pay the full outstanding balance; 2) You cancel the CPA; 3) You and we agree to an alternative repayment plan; 4) You are confirmed to be in financial hardship; or 5) your Guarantor pays the balance due. However, the CPA rights and obligations, as set forth in the credit agreement, will apply to any subsequent due date(s) that you and we agree to, such as any due dates agreed to as part of an alternative repayment plan.

 

You may change your mind, without penalty, before the end of 14 days beginning with the day after the monies being loaned have been paid out. This is the cooling off period.

You will need to telephone us on 01225 941 941, or write to us at The Blue Building, Stubbs Lane, Beckington, Frome BA11 6TE. Once you have given us notice of your intention to withdraw from this Agreement, you must pay us, the Amount of Credit provided under the Agreement.

The Credit History held by one of the credit agencies will hold information about your personal credit record, usually this includes significant financial events for up to 6 years. These include loans, repayment patterns, instances of falling into arrears on a loan, being defaulted and so on. Its an important source of information for all potential lenders.

As a lender George Banco uses information to help it make responsible decisions about lending money. One of these is the credit file. A credit file is held by the credit reference agencies which hold information collected from other lenders about a previous or existing loan. Information about:
An existing /live loan normally remains on the credit reference agency file until any the account is settled or closed and for up to six years after that.
A defaulted account may show on your credit file for six years from the date of default. When the debt is repaid the entry on your credit file should be marked as settled or satisfied.


An arrangement to pay may show on your credit file. The length of time this remains on your file depends on the terms of the arrangement agreed with the lender.


Search Information may also show on your credit file. When a "search" has been carried out this may show on your file. This information may remain on your file for one or two years depending on the credit reference agency.

More information about the information held by credit reference agencies is available from:

Information Commissioner's Office, Wycliffe House, Water Lane, WIlmslow, Cheshire, SK9 5AF. email : mail@ico.uk website ico.org.uk

Your credit score and rating reflect your history of borrowing and the likelihood of you making repayments should you borrow again. The higher your score the more likely you are to be seen as a lower risk.

The credit score is based on historic record of an individual's credit file. It is used as one of the indications of a person's creditworthiness. Many lenders will use the score to evaluate the probability that a person repays his debts.

Please note that lenders don’t make their decision just on the basis of your credit score. They will review an application consider many different things in addition to help them assess your creditworthiness. This means that a high score doesn’t automatically lead to credit approval in all cases and vice versa with a low score.

In order to assess your suitability for a loan a lender such as George Banco will look at your credit file in order to find information about your credit history and any current outstanding loans you may have. Obtaining this credit file is defined as a " credit search".

Defaulting on a loan means failing to make the agreed repayments at the agreed dates against that loan. Defaulting on a loan will have a negative affect on your credit file and may make it more difficult to obtain credit in the future. 

If you fail to pay any Repayment by its due date we may require you to pay us interest at the rate stated on any overdue amount, from its due date until its receipt by us, after as well as before any judgment. In addition, our default charges are: (a) arrears letter charge of £12; (b) a trace fee of £50; and (c) a charge of £30 to transfer your account to a recovery agent.

We may also charge you our reasonable costs and expenses that we may incur in enforcing our rights under the Agreement

Please note: currently George Banco does not apply any charges but reserves the right to do so.

At any time before the final Repayment is due, you have a right to pay off some or all that you owe us. You must give us verbal or written notice that you wish to make earlier repayment and, in the case of full settlement, must tell us the date on which you wish to settle. You can contact us at the address shown for us above or on 01225 941 941.

For full settlement, we will send you a statement setting out the amount that you owe and the minimum rebate to which you are entitled under the Consumer Credit Act 1974.

The Financial Conduct Authority is the organisation who regulate the financial industry. One of their primary goals is to make sure that a business does not act improperly or break any of the rules applicable to their activities in the financial industry. 

This is an organisation which will investigate the complaints of customers who make a complaint against a business which provides a financial service. Usually the business will seek to remedy and resolve a complaint between themselves and the customer, however customers have the right to apply to the Financial Ombudsman if they are not satisfied by the response provided by the business.

A rate of interest which is fixed and will not change during the lifetime of the loan.

A formal agreement, which is legally binding, to be responsible for another persons debt or obligations in the event that they are unable to make a repayment. So in the case of a person acting as guarantor on a loan, they will become responsible for making the missed payment(s) on behalf of the borrower if the borrower misses one or more of the scheduled  repayments.

The person who provides a Guarantee. The guarantor on a George Banco loan will agree to be responsible for making the missed payment(s) on behalf of the borrower if the borrower misses one or more of the scheduled  repayments. George Banco will assess the application of a possible guarantor to make sure that they are suitable and understand their responsibilities.

A Guarantor loan is a quick and simple option. All you need is a friend or family member who knows and trusts you, and who can act as a Guarantor for you in the unforeseen circumstance that you were to miss a payment. A Guarantor loan is a financial agreement between a Lender, a Borrower and a Guarantor.

If you have previously been turned down for credit, George Banco may be able to help!

We offer Guarantor Loans from £1,000 to £7,500 at representative 49.7% APR (fixed) to UK residents who may not have been able to gain credit from mainstream lenders. These loans are repayable in fixed monthly instalments over terms of 12 to 60 months.

Simply apply online today and you could have money in your nominated Guarantor's account the same day. Call us on 01225 941 941 for more information.

A charge may be applied by some lenders if a borrower fails to make the agreed payment on the agreed date.
Currently George Banco does not apply a Late payment charge.

The duration of a loan is the Loan term. In the case of George Banco loans, the loan term is  between 12 and 60 months.

The date on which a loan term ends or is expected to end is called the maturity date.

The income you receive after deductions of tax, national insurance, student loan or other deductibles.

The pre-contract document is labelled 'Important Information About Your Loan'. Please read it carefully as it covers some key features and risks of your agreement. It also contains information on the 'Terms and Conditions' of the loan and an explanation on 'How We Use Your Information'.

The document can also be found in your George Banco online account under the 'Documents' tab. You can access these documents by visiting your account section

Upon passing our credit checks (which include third party checks), you will receive another email and text from George Banco containing your loan contract labelled, 'Fixed Sum Loan Agreement'. That email will advise how to accept the terms of your contract to receive your funds and how to apply your eSignature, once you are comfortable to do so.

The interest is calculated on a daily basis. The rules which we apply to early settlements are those set out by the Consumer Credit Act and which are designed to protect consumers.

For full settlement, we will send you a statement setting out the amount that you owe and the minimum rebate to which you are entitled under the Consumer Credit Act 1974. When you make a partial payment, we will firstly use it to pay any arrears, overdue interest or charges. We will then work out any rebate to which you are entitled and the balance of the early repayment and any rebate will be applied to reduce the term of the Agreement.

You can call us on 01225 941941 and ask for our Settlements team who will be glad to assist you.

The full amount which you will have to repay on your loan is called the Total Charge for Credit and includes the interest payable and any other fees and charges. This figure is stated on the Fixed Sum Loan Agreement issued for each loan.

George Banco.com Limited: Registered Office: The Blue Building, Dairy House Farm, Stubbs Lane, Beckington, Frome. BA11 6TE
Company Number: 8804623
Financial Conduct Authority Interim License: 662983
Data Protection Registration: ZA034249
George Banco.com Limited is a wholly owned subsidiary of George Banco Limited
George Banco Limited: Registered Office: The Blue Building, Dairy House Farm, Stubbs Lane, Beckington, Frome. BA11 6TE
Company Number: 08605069
Financial Conduct Authority Interim License: 659900
Data Protection Registration: ZA016420