After a particularly challenging period, NSF Group's Guarantor Loans Division has been placed into a managed run-off as we prepare to close down the business.
We are still open and the decision to stop offering new loans to our customers will not impact how we are supporting our existing customers. Our customer service, accounts management and complaints team remain available to support you.
No further borrowing will be approved, and all existing loans will be paid off by customers at their scheduled maturity dates or early, as prepayment.
The managed run-off process will have no impact on any existing borrowing and our customers should continue with their agreed repayment schedule as normal.
We know that many of our customers have questions for us, the most frequent of which can be found here.
Yes. The terms and conditions of all loans remain as agreed when the loan was taken out and payment is due in line with your loan agreement.
The terms and conditions remain as agreed when the loan was taken out.
We’re in a managed run-off, which means we will not provide any further lending.
If you find yourself in a difficult situation, please get in touch with us as soon as possible.
We will try and work out a solution with you over the phone. Your customer account manager will
make every effort to find a way to overcome the problem without having to contact your Guarantor.
However, if we cannot come to a resolution, it is only then your Guarantor will be asked to make that month’s payment.
Your loan should be repaid exactly as arranged when it was taken out.
Please check the FAQs section of the website here.
Yes, you are able to settle the outstanding balance on a loan early. We will calculate the outstanding balance and interest and provide a settlement figure on request. To do so, please contact our Customer Support Team via phone on 01373 852 381.
To learn more about free financial debt advice services and how to access them, there’s lots of really useful information on the Government’s Money Helper site. Additional information can be found on the FCA website.
Please also let us know if you are seeking – or have sought - debt advice or if you’re working with a debt management company (DMC) to develop a repayment plan. This will enable us to ensure we continue to place you in a protected status, suspend collection activity and work with your specified DMC.
We appreciate these are particularly worrying times and you may be speaking with other organisations or charities. Let us know and we can work with you while you seek their advice.