George Banco is a trading name of Everyday Lending Limited. Our staff are trained to provide the highest
possible standards of service to our customers.
We aim to provide you with lending services that meet your needs, putting you as a customer first at all
Even the best organisations sometimes make mistakes and if we do, or we fail to meet your expectations in
we want the opportunity to put things right as quickly as possible.
Our complaints procedure explained
If at any time you have cause for complaint, please raise this initially with the George Banco Service
either by telephone or in writing. In some instances, we may not be able to resolve the problem
we will aim to resolve it within 3 working days.
If we are able to resolve your complaint within 3 days, a Summary Resolution Letter will be sent to
you confirming 1) that your complaint has been resolved and 2) if you subsequently decide you are
unhappy after receiving the Summary Resolution Letter, you can refer your complaint to the Financial
If you feel unable to discuss your concerns with the George Banco Service Team, then please refer
your complaint directly to our Customer Resolutions Team at our Head Office, contact details below.
You will need to set out your concerns fully so that we can investigate the matter.
If we have been unable to resolve your complaint, or if you feel that your complaint has not been
resolved to your satisfaction within 3 days, it will be escalated and reviewed by our Customer
A member of the Customer Resolutions Team will contact you directly in order to resolve the
complaint and will aim to issue a final response to your complaint within 8 weeks. If we are unable
to do this, we will advise you accordingly.
We are always looking to resolve complaints internally however, similar to Step 1, if you remain unhappy
after receiving the final response from our Customer Resolutions Team, you can refer your complaint to
the Financial Ombudsman Service.
Financial Ombudsman Service
The Financial Ombudsman Service is an independent expert who can investigate and resolve outstanding
disputes between financial services companies and their customers. The scheme covers various activities, and
you have the right to have your complaint investigated by the Ombudsman impartially and independently, free
The Financial Ombudsman Service will only consider your complaint once we have
issued a Summary Resolution Letter or ‘final response’. You have 6 months from the date of our ‘final
response’ to take your complaint to the Financial Ombudsman. If you do not refer your complaint in time, the
Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very
limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional
circumstances. The address of the Ombudsman is provided below:
GeorgeBanco.Com is a trading style of Everyday Lending Limited
(Company registration no. 5850869, England & Wales). Registered Office: Secure Trust House, Boston Drive, Bourne End, Buckinghamshire, SL8 5YS Trading Address: Epsom Court, First Floor, White Horse Business Park, Trowbridge, BA14 0XF. Everyday Lending Limited (Firm Reference No. 724445)
is authorised and regulated by the Financial Conduct Authority. Everyday Lending Limited is a member of the Finance and Leasing Association and as a member,
we follow its Lending Code. ICO Registration No. Z9591892.