At George Banco each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. We are committed to providing a high-quality service to all our customers. When something goes wrong, we need to know about it. This will help us improve our standards.
If you have a complaint, please contact us with the details on either.
When we are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner.
4) If more than 8 weeks from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:
Financial Ombudsman Service (FOS)
You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.
You have the right to refer your complaint to the Financial Ombudsman Service Free of Charge. Although there are time limits for referring you complaints to the Ombudsman we will consent to the Ombudsman considering your complaint even if you refer your complaint outside the time limits.
Other methods to communicate for the FOS
Telephone: 0300 1239123
Their leaflet ‘How to make a complaint’ is available online at http://financial-ombudsman.org.uk/publications/consumer-leaflet.htm