Complaints Department, George Banco, 1st Floor, Epsom Court, White Horse Business Park, Trowbridge, BA14 0XF
George Banco Complaints Procedure
We will endeavour to respond and resolve your complaint within 3 days of receipt where possible, however
if we need to carry out internal investigations then this may not be possible, we will inform you if
this is the case.
If we don’t feel we can respond in full within 3 days we will send you a letter acknowledging
receipt of your complaint within 5 days of receiving it, enclosing a copy of this procedure advising you
of the name and position of the personal dealing with your complaint and expected timescales for
We will then investigate your complaint.
We will hopefully resolve your complaint outlining any solutions that we have agreed with you. We will
aim to do this within 14 days of sending you the acknowledgement letter.
If it is not possible to resolve your complaint within this timeframe, then we will advise you within 4
weeks of the date of receipt of your complaint.
You can expect a final written response within 8 weeks of us receiving your complaint.
Response is where we:
Believe that we have fully addressed your complaint.
Notify you that you may refer the complaint to FOS if you remain dissatisfied with our final
response and that you must do so within 6 months from that date.
Enclose the FOS explanatory leaflet.
If after 8 weeks we are still not in a position to provide our final response, we will write to you and
give you reasons for the delay and an indication of when we can provide our final response, at this time
we will also provide details of the Financial Ombudsman Service (FOS) should you wish to contact them
regarding your complaint.
If you are still not satisfied, you can then contact the FOS, about your complaint. Normally, you will
need to bring a complaint to the FOS within six months of receiving a final written response from us
about your complaint or within 6 years of the event about which you are complaining occurring (or 3
years after you becoming aware of it). For further information, you should contact the FOS on or at
http://www.financial-ombudsman.org.uk or write to them at:
Financial Ombudsman Service Exchange
Tower London E14 9SR
Their leaflet “your complaint and the ombudsman” is
also available online at:
GeorgeBanco.Com is a trading style of Everyday Lending Limited
(Company registration no. 5850869, England & Wales). Registered Office: Secure Trust House, Boston Drive, Bourne End, Buckinghamshire, SL8 5YS Trading Address: Epsom Court, First Floor, White Horse Business Park, Trowbridge, BA14 0XF. Everyday Lending Limited (Firm Reference No. 724445)
is authorised and regulated by the Financial Conduct Authority. Everyday Lending Limited is a member of the Finance and Leasing Association and as a member,
we follow its Lending Code. ICO Registration No. Z9591892.