Careers

Careers at George Banco Guarantor Loans - Image is a Smiling Woman in a call centre

George Banco - the regulated, professional and affordable alternative to banks and payday lenders.

George Banco is expanding… fast. As demand for our guarantor loan products grows, so does our team. From our friendly customer service advisors to our pioneering IT specialists, we're always on the lookout for more dynamic and motivated staff.

George Banco is the regulated, professional and affordable alternative to banks and payday lenders. Senior management has more than 85 years of experience in consumer finance from major financial institutions and we are regulated by the Financial Conduct Authority.

As an affordable guarantor loan provider dedicated to innovation within the alternative finance sector, we're looking for energetic and dedicated people to grow with us and improve on our cutting-edge processes, while maintaining our commitment to responsible lending.

If you're interested in joining the George Banco team, please email your CV and the job title you wish to apply for to: careers@georgebanco.com

Our current vacancies:

As a key team member, the CSR will be responsible for supporting and handling customers, selling products and services, co-ordinating and implementing all consumer sales activities throughout the UK. [more details]


Job Title: Customer Service Representative (CSR)
Reporting to: Head of Operations and Key Shareholders
Position:

As a key team member, the CSR will be responsible for supporting and handling customers, selling products and services, co-ordinating and implementing all consumer sales activities throughout the UK.

The CSR is responsible for the quality sales volumes as determined by senior management in the business plan. The position ensures that opportunities are maximised and followed up from multiple sources, i.e. brokers, web, telephone or written enquiries. In addition the CSR must ensure that George Banco.s strong Customer ethics and standards are maintained in every case. The post is expected to contribute significantly to the day to day running of the business and ensure the culture is one of hard work, professionalism and fun. The position also provides the Board with appropriate reporting and acts as an ambassador for the organisation and brand.

Key Result Areas:

To maximise sales performance, with specific emphasis on developing profitable new business sales and long term client relationships in high volume consumer credit lending.

To maintain all business acquisition channels to exceed targets and business plan.

To provide services directly to customers or via broker/introducer network to exceed sales objectives.

To support the sales and marketing teams to generate quality volumes necessary for the success of the company.

To initiate and engage in all manner of activities, whether financial or other, conducive to the financial health, the growth prospects and the fulfilment of growth plans of the company to the best of his/her ability and with the appropriate dedication of the time and efforts required.

To meet the day-to-day key performance indicators.

Provide support, analysing and challenging existing operations and business development activities. You will contribute to development of the company's strategy and planning as well as manage the relationships with the business finance community and support the business in the acquisition of new profitable business to achieve the business objectives.

To timely, regularly and duly prepare and present to the Head of Operations individual performance figures and conversions of leads for monthly one-to-one meetings.

To alert the senior management team of any irregularity, lack of compliance, lack of adherence, lacunas and problems whether actual or potential concerning the brand, the reputational, the sales performance, the financing plans, the budgets and any other matter of a financial nature or which could or does have a financial implication or reputational risk.

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A key team member, the Collector is directly responsible for the collection of customer debt in arrears in line with regulatory and George Banco policies. [more details]


Job Title: Unsecured Lending Collector
Reporting to: Head of Operations and Key Shareholders
Position:

A key team member, the Collector is directly responsible for the collection of customer debt in arrears in line with regulatory and George Banco policies.The Collector must work to understand the customer's financial situation in order to have the discussion resulting in acceptable and sustainable repayment terms. Strong negotiation skills and the ability to overcome objections are key attributes.

The role has a direct impact on the P&L and as such, the Collector will be expected to meet team and individual goals. The post is expected to contribute significantly to the day to day running of the business. The culture is professional and encourages individual and team achievement.

Key Result Areas:

To improve arrears and default rates, with specific emphasis on optimising contact rates, promises kept rates and cash collected.

To maintain accurate, detailed records and notes within the operating system to evidence the customer contact for follow up highlighting key milestones, discussions and agreed actions in line with data protection guidelines.

To meet the day-to-day key performance indicators through demonstrating excellent time management skills.

To timely, regularly and duly prepare and present individual performance figures for monthly one-to-one meetings.

To alert the senior management team of any irregularity, lack of compliance, lack of adherence, gaps and problems whether actual or potential concerning the brand, the reputation, business performance, the financing plans, the budgets and any other matter of a financial nature or which could or does have a financial implication or reputational risk.

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George Banco.com Limited: Registered Office: The Blue Building, Dairy House Farm, Stubbs Lane, Beckington, Frome. BA11 6TE
Company Number: 8804623
Data Protection Registration: ZA034249
George Banco.com Limited is a wholly owned subsidiary of George Banco Limited
Authorised and regulated by the Financial Conduct Authority. George Banco.com Ltd is registered on the Financial Services Register with Firm reference number 729032
George Banco Limited: Registered Office: The Blue Building, Dairy House Farm, Stubbs Lane, Beckington, Frome. BA11 6TE
Company Number: 08605069
Financial Conduct Authority Interim License: 659900
Data Protection Registration: ZA016420
Authorised and regulated by the Financial Conduct Authority. George Banco Ltd is registered on the Financial Services Register with Firm reference number 729258