George Banco Striving to be the Best Guarantor Loan Company on the Market
Here at George Banco we are always looking at the feedback we receive from our customers. In this blog we look at Trustpilot and why we value such a great feedback portal to help us understand our customers better in our efforts to be the best guarantor loan company in the market.
We have been using Trustpilot since July 2014 and as mentioned above we value it greatly as one way of getting valuable customer feedback. It gives us a good measure of whether we are getting our service right for our customers, or whether we are missing something important that perhaps we had overlooked in terms of great customer service.
As part of our drive for continuous improvement we monitor Trustpilot reviews carefully and look for trends which could point us to things we can improve to make our service the best it can possibly be.
As it stands, at the end of October 2016 we have achieved a very healthy 9.2 out of 10 rating from 575 reviews. This is, as we had hoped, an improvement from mid-June 2015 when it was 9.1 out of 10 stars from 198 verified reviews.
We monitor the Trustpilot profile daily and make sure that if we spot an issue from a customer’s feedback we will address it immediately.
We have pulled out a few of them as examples of satisfied customers that we wanted to share with you.
Maria October 2016 – Brilliant service provider
Staff were very professional, helpful and has provided a positive open-minded discussion on how I can be assisted in my time of needing help. Thank you so much Peter and all staff who have supported me. Ever grateful for this opportunity which provided me and my family especially my daughter the chance of healthier lifestyle. I will ensure that I will abide on my side of the agreement to return your good gesture. Again thank you.
Jonathan – October 2016 – fantastic service really helpful and quick no hidden issues straightforward
My first ever loan I was comfortable with George Banco from the start if my application until the decision to grant me the loan I would easily recommend them to anybody wanting a fast no nonsense agreement that is tailored to the individuals needs grate service deserving of a 5 star rating.
Kristine – September 2016 -Excellent
Well today I received my top up loan and I can honestly say what a fab group of understanding and helpful people I spoke to. I was totally put at ease once again with this company. The two individuals I worked with today were fantastic. 100% reliable. Great company. Great people.
Amy – September 2016 – Really good service
Members of staff who I dealt with were really pleasant to speak to and very helpful and honest with me. It felt like talking to friends and not too formal. Very quick in dealing with the matter too. Would definitely recommend.
Trustpilot is a publicly accessible website that anyone can view. It can be easily found on Google or check them out by using the following link – https://uk.trustpilot.com/review/www.georgebanco.com
Here at George Banco we genuinely believe in providing the best service in the industry and will continue to train our staff to the highest of standards in order to be the best guarantor loan company available.
If you would like to speak to someone about the service we provide or even to become one of the George Banco team then please call on 01225 941 941 or contact us for further details.